Six Sigma: The role of goals in improvement teams
نویسندگان
چکیده
The tenets of goal theory have been well established as a motivation mechanism in the management literature. However, some quality-management advocates, such as W. Edwards Deming, often criticize the use of goals. This research investigates the tension between goals and quality management in the Six Sigma context. We find empirical support that goals can be effective in Six Sigma improvement teams when teams adhere to the Six Sigma tools and method. However, challenging goals are counterproductive when Six Sigma teams do not use the tools and methods rigorously. This research reconciles the differences between quality management and goal theory by showing that the Six Sigma tools and method interact with goals. # 2005 Elsevier B.V. All rights reserved.
منابع مشابه
نقش شش سیگما در بهبود کیفیت خدمات مؤسسات مراقبت بهداشتی
Introduction: Health Care organizations, because of their special nature of Medical Services, impossibility of assessment by customers, and increasing of patients and customer expectation, have to apply different management approach. In recent decade Six Sigma has been considered as systematic and powerful to improve service quality and cost saving. Six Sigma is a statistical and systematic app...
متن کاملEfficacy of fuzzy MADM approach in Six Sigma analysis phase in automotive sector
Six Sigma is a strategy for achieving process improvement and operational excellence within an organization. Decisions on critical parameter selection in analysis phase are always very crucial; it plays a primary role in successful execution of Six Sigma project and for productivity improvement in manufacturing environment and involves the imprecise, vague and uncertain information. Using a cas...
متن کاملThe role of experience in six sigma project success: An empirical analysis of improvement projects
Recent learning-by-doing research highlights the importance of examining multiple measures of experience and their relationship to the performance of work teams. Our paper studies the role of individual experience, organizational experience, team leader experience, and experience working together on a team (team familiarity) in the context of improvement teams. To do so, we analyze successful a...
متن کاملSix-sigma application in tire-manufacturing company: a case study
Globalization, advancement of technologies, and increment in the demand of the customer change the way of doing business in the companies. To overcome these barriers, the six-sigma define–measure–analyze–improve–control (DMAIC) method is most popular and useful. This method helps to trim down the wastes and generating the potential ways of improvement in the process as well as service industrie...
متن کاملLinking learning and knowledge creation to project success in Six Sigma projects: An empirical investigation
This study investigates the impact of two organizational antecedents, (1) Six Sigma resources (technical) and (2) team psychological safety (social), on learning behaviour and knowledge creation and, in turn, on the success of Six Sigma process improvement projects. The paper proposes an integrated model to explain process improvement implementation success through two learning activities under...
متن کامل